We recommend using your tap water. However, Ecofiltro can filter water from many sources including tap, well water, rivers or lakes, rain catchment, and more. Ecofiltro cannot filter salt water.

For an optimal and efficient result, follow the instructions in your Ecofiltro that are specific to the model you purchased.

Here is a simplified installation guide:

1. Check all the external parts that make up the Ecofiltro (lid, water collection container and valve, gaskets, and nut).
2. Remove the clay filtering unit from the box but not from the protective bag which protects it from the sun's harmful rays; place it aside and in a safe place. The Water Purifier is NOT washed the first time.
3. Wash all parts of the Ecofiltro thoroughly (lid, water collection basin and valve) with soap.
4. Let all external parts of the Ecofiltro air dry upside down on a clean cloth for 30 minutes.
5. Assemble the Ecofiltro starting from the base, aligning the water collection chamber, and attach the valve by screwing it on with the gaskets and nut. The lid will remain to the side.
6. Remove the clay filtering unit from the bag with clean hands and set it into the water collection container touching only the rim of the filtering unit.
7. Check that the lid fits well over the clay filtering unit.
8. Completely fill the clay filtering unit with water and let it filter through into the purified water chamber, repeat this step 5 times disposing of the water every time* or using it for washing fruits, vegetables, or watering plants. The water will filter slowly at first as the ceramic pot re-hydrates and the microscopic filtration channels form.

*We recommend not drinking this water because it may have the taste of clay and may contain dust acquired while drying in the factory or during packaging and transport. All contaminants will wash away during the first 3 uses and be mitigated by the purifying properties of filtering unit.

Yes, we recommend performing maintenance every 6 months. If you live in an area with very hard water (high lime content), we suggest performing maintenance every 3 months. However, you can choose to perform maintenance more frequently if desired.

It is important to note, that you should keep your filtering unit wet at all times, rather than letting it dry out between uses.

Yes, it is normal. During the initial filtrations, some clay may settle at the base of the container, imparting a slight earthy taste to the water. Although the water is safe to drink from the start, we recommend filling and emptying the container a few times until the taste diminishes. You can reuse this water for watering plants, cooking, or washing vegetables and fruits—it is completely safe.

With proper maintenance of your Ecofiltro, the clay filtering unit will safely filter water for human consumption for two years at a rate of 1-2 liters per hour. After two years, components of your filter may begin to degrade.

Yes, for the first 3-5 days you may notice a slower filtration rate. This occurs because the filtering unit is new, thus completely dry and needs time to undergo the natural process of opening the pores within its walls.

To activate the filter, completely fill the clay filtering unit with water and let it filter through into the purified water chamber, repeat this step 5 times disposing* of the water every time or using it for washing fruits, vegetables, or watering plants.

*We recommend not drinking this water because it may have the taste of clay and may contain dust acquired while drying in the factory or during packaging and transport. All contaminants will wash away during the first 3 uses and will be mitigated by the purifying properties of filtering unit.

If your filtering unit is ever empty for a prolonged period of time and dries out completely, it will filter at a slower rate till the clay hydrates again.

Once the filter has been installed, the filtering unit will purify water at a rate of 1-2 liters per hour and provide safe, clean drinking water for two years.

The filtering unit can hold up to 10 liters of water. You will need to refill your filtering unit to ensure that you always have fresh, clean, and safe water readily available. The Ecofiltro can hold 10-20 liters of purified drinking water within its water dispensing chamber depending on the model.

It is not recommended to use the filter with hot water. The materials comprising it are not resistant to high temperatures and may reduce the lifespan of the filtering unit.